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Connect Central: Explained

October 13, 2021

Welcome to part 4 in our ‘explained series’! In this month’s addition to ‘explained’ we’re discussing Connect Central, what it entails, our favourite Connect Central features and how it can be of benefit to your business. So let’s take a look under the hood!


Overview

Connect Central is the ultimate location relationship manager. Connect Central, formerly known as Franchise Central, is so much more than just a franchisee relationship manager, it's one of the best ways to manage every aspect of each of your locations. Connect Central is the multisite relationship manager that allows you to log interactions, view financial reporting and integrate with all your other systems to provide a holistic view on how each location is performing. 


Features we love!

  • Document notifications: You can set documents to expire or renew after a certain time and attach auto notifications to allow users enough time to view and action the documents. This function doesn’t have to be restricted to expiry and renewal dates, it’s essentially any date-based notification that is significant for you.
  • System integrations: We’re continuing to add more and more integrations with other systems all the time, allowing you to pull the data you need into Op Central. The most popular integrations for connect central are Xero and MYOB, as these integrations allow you to see your detailed financial reporting and make better and more informed decisions.
  • Custom report builder: The custom report builder comes to life with our other modules. In conjunction with these other modules (e.g. Audit Central), the report builder allows you to determine what matters to you. With customisable charts and tables that give you the ability to filter data and adjust settings, you can make sure all your data is presented in a way that makes sense to you. 
  • Interaction logging: Like any good relationship manager, with Connect Central, you can keep track of every phone call, meeting, site visit, email, support request and conversation. You’ll always know what’s going on with each location and have the records to back it up.
  • Location attributes: Custom attributes (otherwise known as custom fields) give you unlimited abilities. Custom attributes can be file uploads, free text fields, date selectors, dropdowns and so much more. You can use custom fields for things like equipment logs, lease agreements, insurance policies, to uniquely describe a location, etc. For example, some of your locations might be a supermarket equipped with a cafe while others aren’t. Therefore, you can use custom fields to mark a location with “cafe” to allow you to tailor content specifically for those locations.


Why is this module right for you

Whether you are a franchisor or the owner of a multisite business, you need to be across every aspect of each of your locations. Connect Central gives you oversight over all operations, training, finances and communications across each location in one convenient place. In conjunction with other Op Central modules (such as Work and Learn Central), Connect Central becomes even more powerful. It is the connection between all of your other systems and all of the data that you collect in a beautiful and easy-to-use interface. Connect Central gives you the transparency you need over each and every one of your locations by gathering all of your data, displaying it in a way that makes sense to you and giving you invaluable insights into your business. 


And that’s a wrap for Connect Central. Stay tuned for the next update in our ‘explained series’, because a new module is discussed each month (hint: next month we will be going through our newest module). If you’re wanting to gain transparency over your multiple locations and make more informed business decisions, schedule a live demo of Connect Central with one of our amazing product specialists today!

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