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The tools you need to deliver a consistently excellent customer experience in a retail business.
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Op Central have been terrific. I would highly recommend Op Central for any franchise group looking to create a culture of excellence, communication transparency and teamwork.
Using Op Central makes the process of recruiting and onboarding new employees seamless.
We are so happy with the professionalism and how quickly they were able to deliver our own company portal and purpose-built app.
[Op Central] provides access to information we’ve never had access to before. We’re able to empower our employees and managers to work smarter.
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The best retailers operate within the retail environment with meticulously consistency. Their high standards are simply non-negotiable, and everyone must comply at all times. This ensures that customers receive extraordinarily high service standards, stores are well presented, cash is handled responsibly and everything just runs like clockwork. Op Central was developed with precisely this outcome for retailers in mind, your online operations manual will keep everyone operating at your expected high standards at all times.
Retail is a highly competitive workforce retention industry, notorious for high turnover for staff. One of the keys to retaining staff is to wow them with an extraordinary onboarding experience. With Op Central, you can achieve this and more with beautiful welcome videos, training, policy sign-offs, information capture and regular surveys.
Many retailers experience periods of significantly increased demand on a seasonal basis. One example is casual workers during the lead up to the Christmas and holiday period. Op Central helps you to bulk deploy standardised employment contracts to a large number of successful candidates at once.
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