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To operate a legally compliant food services business that consistently delivers an outstanding customer experience, restaurant management software is pivotal. Implementing such a system can streamline your operations, boost efficiency, and ensure compliance with regulations, leading to a seamless dining experience for your patrons.
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The hallmark of the best operators in the food and beverage industry is their meticulous consistency. This ensures that nothing is left to chance. Adherence to high standards on a daily basis is non-negotiable, and everyone understands exactly what's required of them. A SOP (Standard Operating Procedure) for restaurants, combined with a robust restaurant management system like Op Central, can drive this consistency.
Such a system ensures every staff member is on the same page, bolstering both customer service and back-of-house operations. By minimising the chance for error and ambiguity, a restaurant order management system like Op Central can contribute significantly to the delivery of a consistently high-quality customer experience.
The food and beverage sector is notorious for high employee turnover rates, making the onboarding process crucial for staff retention. Op Central stands out in its ability to deliver an engaging onboarding experience – our restaurant management software includes features such as welcome videos, training modules, policy sign-offs, information capture, and surveys. By investing in a smooth, comprehensive on boarding process, restaurants can significantly enhance employee retention and satisfaction.
In certain industries, such as the food and hospitality industry, maintaining high benchmarks is non-negotiable. Just as you wouldn't board a plane if you felt the airline didn't prioritise safety, customers won't dine at a restaurant where cleanliness and hygiene aren't a priority. If this standard slips, the consequences could include legal risk, a drop in customer satisfaction, and even potential closure.
Op Central helps mitigate these risks with innovative mobile app-based audit/checklist forms for area managers and quality control personnel. These tools, combined with pre-configured best-practice audit form templates, streamline the auditing process. Such a robust restaurant management system helps ensure the safety and quality of your food services, protecting your business from potential risks and preserving your reputation among customers.
Schedule a live demo today – Op Central provides similar solutions for businesses in retail, childcare, real estate, fitness and other key industries.
Ideagen Op Central's system helps us to support our franchisees in an efficient and scalable manner. I recommend it to any business looking to team up with a smart and proven system that delivers results across multi-unit operations.
The whole self-auditing process only takes a few minutes and it allows us to maintain the highest standards in cake presentation, covid-safe practices and anything else that we need to help our franchisees with.
All of our training materials, policies, procedures and best practices are all in one place. Ideagen Op Central has greatly reduced the risks of non-compliance.
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Ideagen Op Central allows us to remotely connect and keep our franchisees up to date with all communications, eliminating any barriers that they may experience
Op Central is the #1 all-in-one compliance management platform that centralises and transforms your operations. It helps to eliminate human error and improve efficiencies across your entire network. Find out why multi-site business leaders love Op Central.
Multi-site businesses from 5 to 50,000 locations will benefit from Op Central, no matter if they are company owned or franchised. Op Central has been built specifically with multi-site management in mind and we solve the problems that larger businesses encounter every day.
The restaurant industry faces some of the greatest hiring and staff retention challenges of any Australian industry. With Op Central's people management module - inclusive of recruiting, onboarding, staff surveys, forms and more - hiring and retention challenges are a thing of the past.
Additional Op Central features that address challenges in the restaurant industry include:
Full-scale LMS to ensure staff are properly skilled and trained
Dynamic operations manuals with automatic policy updates to ensure compliance and understanding with your high operating standards-
Quality control is easily achievable with advanced auditing tools and greater location insights
Data security is critical to us. Our in-house development team holds ISO:27001 and ISO:9001 certifications ensuring your valuable intellectual property is safe within the secure confines of our cloud infrastructure. More information about our data security management protocols is available upon request.
Our dedicated Australian based Customer Success team will build out a tailored onboarding plan. Our easy implementation plans ensures you and your teams are up and running and launching on time.
When you create content in Op Central, it is auto-translated into more than 100 languages, ensuring that any staff members can access it at any time regardless of what their preferred language is.
No. We scale with you. We've started with businesses as small as 5 users, and worked and growth with businesses with thousands of team members stretching across the globe.
Absolutely not. Op Central is built specifically to solve the problem your business has right at this moment. So if you need to focus just on your operations, or perhaps right now you need to lean into auditing, or maybe it's just training of your teams, we can work with you to ensure you focus on the areas that's right for your business.
Yes! Op Central has a multi-brand feature where you will have one portal and show different branding and materials to users based on which brand they are associated with.
Absolutely. An organisation that has complex layers, and departments are also perfect for Op Central solutions. The platform allows consistency across the business which is ultimately what a complex organisation is striving for.
We don't have an NPS of 100 by chance! We're here to help. Op Central has been developed with optimal user experience in mind, and our 5 start Google reviews prove it! It's unlikely that you'll need a hand with anything, but if you do, we have a great Australian based support team on standby ready to lend a hand.
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